LONDON – A recent study carried out by Which? has rated Thomas Cook as being the worst short-haul airline. This conculusion was reached, largely due to Thomas Cook
’s online booking system.
Various factors were taken into consideration when rating the various short-haul airlines, including the extra charges which are added to each booking. For example, Easyjet charges £3.50 for each booking, while Ryanair charges £5 per passenger for each leg of the journey, which can ratchet up the price considerably if you’re booking for a number of people.
Thomas Cook had most opprobrium heaped upon it, however, for its booking system which won’t tell you the full price of the fare until you’ve entered in full contact details. Most airlines in the study only required passenger names before the person making the reservation could find out the total cost.
